:root{--bg:#f5f6f8;--surface:#fff;--ink:#1d2a3c;--muted:#758091;--line:#e5e9ef;--orange:#e17b33;--orange-hover:#c86624;--sidebar:#152237;--radius:12px;--shadow:0 2px 8px #15223704;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px;color:var(--ink);background:var(--bg);font-synthesis:none}
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.sidebar{position:fixed;inset:0 auto 0 0;width:228px;background:var(--sidebar);color:#a8b5c7;padding:30px 18px 0;display:flex;flex-direction:column;z-index:30}.brand{display:flex;align-items:center;gap:12px;font-size:21px;color:#fff;font-weight:700;padding:0 12px 37px;letter-spacing:.5px}.brand-mark{width:40px;height:40px;flex:0 0 auto;background:var(--orange);display:inline-flex;align-items:center;justify-content:center;color:#fff;font-size:22px;font-weight:800;letter-spacing:-3px;border-radius:10px;padding-right:3px;transform:skew(-5deg)}.brand-mark span{font-size:16px;margin:8px 0 0 2px;letter-spacing:-1px}.brand-sub{display:block;font-size:9px;color:#95a6bb;letter-spacing:2px;font-weight:500;margin-top:4px}.workspace-label{font-size:9px;letter-spacing:1.8px;color:#657990;padding:0 14px 14px}.main-nav{display:flex;flex-direction:column;gap:6px}.main-nav a{display:flex;align-items:center;gap:12px;font-size:12px;font-weight:500;border-radius:8px;padding:13px 12px;transition:background .15s,color .15s}.main-nav a:hover{background:#1d304a;color:#fff}.main-nav a.selected{background:#27364b;color:#fff}.main-nav a.selected .nav-icon{color:#eeaa76}.nav-icon{width:19px;text-align:center;font-size:18px;line-height:1}.nav-arrow{margin-left:auto;color:#7b8da4}.sidebar-note{margin-top:auto;padding:26px 15px;color:#cfdae8;font-size:11px;line-height:1.9}.sidebar-note>span:last-child{color:#7f91a8;font-size:10px}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#78bba4;margin-right:6px}.agent-profile{display:flex;align-items:center;gap:10px;padding:20px 4px;border-top:1px solid #2b3a4d}.agent-profile strong{color:#e0e7f0;font-size:11px}.agent-profile small{display:block;font-size:10px;color:#7f91a8;margin-top:4px}.agent-profile form{margin-left:auto}.avatar{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:50%;background:#ebeff4;color:#5e7290;font-size:12px;font-weight:600;flex:0 0 auto}.agent-profile .avatar{background:#34455e;color:#dde6f2}.avatar.large{width:45px;height:45px;font-size:16px}.logout{border:0;background:transparent;color:#9cacc2;font-size:21px;padding:5px}.main{margin-left:228px;padding:38px 42px 60px;max-width:1820px}.mobile-bar{display:none}
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.2s}.metric:hover{transform:translateY(-2px);border-color:#d3dbe6}.metric-label{display:flex;align-items:center;gap:8px;font-size:11px;color:#6f7b8f;font-weight:600}.metric strong{display:block;font-size:31px;margin:13px 0 7px;font-weight:600;letter-spacing:-1px}.metric>span:last-child{font-size:10px;color:#939dac}.metric-dot{display:inline-block;width:7px;height:7px;border-radius:50%}.metric-dot.amber{background:#e6a14f}.metric-dot.blue{background:#6292c2}.metric-dot.violet{background:#9b86bc}.tabs{display:flex;align-items:center;gap:3px;overflow:auto;scrollbar-width:thin;border-bottom:1px solid var(--line);padding:0 18px}.tab{flex-shrink:0;position:relative;padding:17px 11px;font-size:11px;color:#7a8595;font-weight:500}.tab.active{color:#c47640}.tab.active:after{content:"";position:absolute;left:10px;right:10px;bottom:0;height:2px;background:var(--orange)}.tab:hover{color:#374b63}.filter-bar{display:flex;align-items:center;gap:12px;padding:18px 22px}.filter-bar 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tr:hover{background:#fcfcfd}.ticket-title{display:block;font-size:12px;font-weight:600;max-width:430px;line-height:1.5}.ticket-title:hover{color:#cf7a3c}.ticket-preview{color:#9ba3af;font-size:10px;margin-top:6px;max-width:380px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.ticket-preview span{color:#7c8b9f;font-size:9px}.player-name{font-size:11px}.category-label{color:#7c889a;font-size:10px;white-space:nowrap}.row-open{font-size:17px;color:#9aa6b5}.badge{display:inline-flex;align-items:center;gap:5px;font-size:9px;font-weight:600;border-radius:5px;padding:5px 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0;color:#9a87af}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:27px;align-items:start}.section-title{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:16px}.section-title h2{font-size:14px;margin:0}.section-title>span{font-size:10px;color:#98a2b0}.message-list{display:flex;flex-direction:column;gap:18px}.message{background:#fff;border:1px solid var(--line);border-radius:12px;padding:22px 24px;box-shadow:var(--shadow);min-width:0}.message.agent{border-left:3px solid #93b5b0}.message.ai{border-left:3px solid #bba5d1;background:#fefcff}.message.note{border-color:#ebdfc4;background:#fffaf0}.message header{display:flex;align-items:center;gap:10px;margin-bottom:18px}.message header strong{font-size:11px}.message header 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span{font-size:9px;color:#8491a2;padding:7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.original-details{margin-top:12px;border-top:1px solid #edf0f4;padding-top:12px}.original-details summary{font-size:10px;color:#8796aa}.original-details .message-body{margin-top:12px}.composer{padding:24px;margin-top:25px}.composer textarea{font-size:12px}.composer-tools{display:flex;align-items:center;gap:15px;margin:13px 0 18px}.composer-tools .muted{font-size:10px}.composer-bottom{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-top:20px}.file-picker{display:inline-flex;cursor:pointer;color:#798c9e;font-size:11px;gap:4px}.file-picker input{max-width:220px;font-size:10px;margin-top:5px}.file-picker small{font-size:9px;color:#a3acb9}.file-names{font-size:10px;color:#8c98a7;margin-top:12px;overflow-wrap:anywhere}.note-panel{padding:17px 22px;margin-top:16px}.note-panel summary{font-size:11px;color:#8b98a9}.note-panel textarea{margin:15px 0 10px}.ticket-aside{display:flex;flex-direction:column;gap:17px}.aside-panel{padding:20px}.aside-panel h3{margin-bottom:18px}.contact-card{display:flex;align-items:center;flex-direction:column;text-align:center;padding:2px 0 20px;border-bottom:1px solid #eef1f5;gap:7px}.contact-card strong{font-size:12px;margin-top:3px}.contact-card>span:last-child{font-size:10px;color:#8b97a7;overflow-wrap:anywhere;max-width:100%}dl{display:grid;grid-template-columns:1fr 1.4fr;gap:11px 10px;margin:18px 0 0;font-size:10px}dt{color:#95a1af}dd{margin:0;text-align:right;color:#60728a;overflow-wrap:anywhere}.aside-panel label{font-size:10px}.aside-panel .stack{gap:13px}.aside-panel input,.aside-panel select{font-size:11px;padding:9px 10px}.aside-copy{font-size:10px;color:#94a0af;line-height:1.8}.aside-panel>small{display:block;color:#a0a9b5;font-size:9px;margin-top:7px}.mini-label{display:inline-block;font-size:9px;font-weight:500;color:#9b8bb2;background:#f4f0f8;border-radius:4px;padding:4px 6px}.aside-panel h3 .mini-label{float:right}.article-link,.history-link{display:block;font-size:11px;color:#7389a3;border-top:1px solid #edf0f4;padding:12px 0 0;margin-top:12px;line-height:1.6}.article-link small,.history-link small{display:block;font-size:9px;color:#a3adba}.aside-panel summary{font-size:11px;color:#8190a3;cursor:pointer}.aside-panel details summary{font-size:10px}.aside-panel[open] .stack{margin-top:20px}.activity-list{list-style:none;padding:0;margin:18px 0 0}.activity-list li{padding:10px 0;border-bottom:1px solid #edf0f4;font-size:10px;color:#8b99aa}.activity-list li small{display:block;font-size:9px;margin-top:5px;color:#a9b1bd}.danger-actions{padding:0 6px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.knowledge-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.knowledge-card{padding:24px;transition:transform .15s,border-color .15s}.knowledge-card:hover{transform:translateY(-2px);border-color:#d4dce5}.knowledge-card>div{display:flex;gap:6px;flex-wrap:wrap}.knowledge-card h2{font-size:16px;line-height:1.5;margin:18px 0 12px}.knowledge-card p{font-size:11px;line-height:1.8;color:#8a96a7;min-height:58px}.knowledge-card footer{display:flex;justify-content:space-between;gap:10px;margin-top:25px;padding-top:15px;border-top:1px solid #edf0f4;font-size:9px;color:#9da8b6}.knowledge-editor{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}.form-panel{padding:28px}.form-panel h2{font-size:16px}.form-panel h3{margin:0}.checkbox{display:flex;flex-direction:row;align-items:center;gap:10px;font-size:12px;font-weight:500;line-height:1.5}.checkbox input{accent-color:var(--orange);width:16px;height:16px;margin:0;flex:0 0 auto}.knowledge-editor aside>small{color:#99a3b1;font-size:10px;line-height:1.7}.knowledge-editor aside .muted{font-size:11px}.settings-grid{display:grid;grid-template-columns:1.2fr 1fr;gap:24px;align-items:start}.settings-grid .muted{font-size:11px}.connection-list{grid-template-columns:1fr 1.6fr;gap:15px;margin:0 0 22px}.connection-list dd{font-size:10px}.connection-list .badge{margin-top:-4px}.usage-panel{padding:25px;margin-top:25px}.usage-panel>.muted{font-size:11px;margin-bottom:0}.job-error{max-width:360px;font-size:10px;color:#9a7c75;line-height:1.7}.toast{position:fixed;right:25px;bottom:25px;max-width:420px;padding:15px 20px;background:#22364d;color:#fff;border:1px solid #304760;border-radius:10px;box-shadow:0 8px 35px #14223730;z-index:100;font-size:12px;line-height:1.7}dialog{width:min(540px,calc(100vw - 30px));border:1px solid var(--line);border-radius:14px;padding:28px;box-shadow:0 25px 100px #15223750;color:var(--ink)}dialog::backdrop{background:#15223780;backdrop-filter:blur(3px)}dialog h2{font-size:19px}dialog p{font-size:12px;color:#8591a2}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:25px;flex-wrap:wrap}.public-main{min-height:100vh}.login-shell{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;align-items:center;max-width:1180px;margin:auto;padding:60px;gap:90px}.login-intro .eyebrow{color:#b28865;font-size:10px}.login-intro h1{font-size:52px;line-height:1.15;letter-spacing:-2.4px;margin:25px 0}.login-intro p{color:#95a0af;max-width:320px;font-size:13px}.login-card{background:#fff;border:1px solid var(--line);padding:40px;border-radius:17px;box-shadow:0 15px 80px #15223708;display:flex;flex-direction:column;gap:23px}.login-card .brand-mark{margin-bottom:5px}.login-card h2{font-size:22px;margin:0;letter-spacing:-.6px}.login-card>.muted{margin-top:-14px;margin-bottom:0;font-size:12px}.login-card>small{line-height:1.7;font-size:10px;text-align:center}.road-art{display:flex;gap:13px;transform:skew(-30deg);height:4px;overflow:hidden;max-width:260px;margin-top:45px}.road-art span{height:3px;background:#e1b89a;width:55px}.road-art span:nth-child(2){background:#e7cdb8}.road-art span:last-child{background:#ede2d7}.player-page{max-width:800px;margin:0 auto;padding:35px 24px 50px}.player-header{display:flex;gap:13px;align-items:center;padding-bottom:28px;border-bottom:1px solid var(--line);margin-bottom:32px}.player-header strong{font-size:15px}.player-header small{display:block;color:#9aa6b4;font-size:10px;margin-top:5px}.player-ticket-heading{margin-bottom:30px}.player-ticket-heading h1{font-size:26px;margin-bottom:16px}.player-footer{text-align:center;font-size:10px;color:#a2acb8;margin:25px 0 0}.error-page{max-width:640px;margin:10vh auto}.error-page h1{font-size:26px}.error-page .button{margin-top:10px}
@media(min-width:1600px){.main{padding-left:55px;padding-right:55px}.ticket-grid{grid-template-columns:minmax(0,1fr) 300px;gap:32px}}
@media(max-width:1250px){.main{padding:30px 25px}.sidebar{width:204px;padding-left:13px;padding-right:13px}.main{margin-left:204px}.ticket-grid{grid-template-columns:minmax(0,1fr) 248px;gap:18px}.header-actions{max-width:230px}.knowledge-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-table th,.ticket-table td{padding-left:15px;padding-right:15px}.ticket-table td:first-child{min-width:230px}.login-shell{gap:55px}.login-intro h1{font-size:44px}}
@media(max-width:1000px){.ticket-grid,.knowledge-editor{grid-template-columns:1fr}.ticket-aside{display:grid;grid-template-columns:1fr 1fr;align-items:start}.ticket-aside .danger-actions{grid-column:1/-1}.settings-grid{grid-template-columns:1fr}.page-header{gap:16px}.header-actions{max-width:none}.ticket-header{flex-direction:column}.overview-grid{gap:12px}.metric{padding:18px}.metric>span:last-child{font-size:9px}.login-shell{padding:40px;gap:35px}.login-card{padding:30px}.login-intro h1{font-size:38px}}
@media(max-width:760px){.sidebar{transform:translateX(-100%);width:228px;transition:transform .2s;box-shadow:10px 0 50px #15223720}.sidebar.is-open{transform:translateX(0)}.main{margin:0;padding:20px 16px 40px}.mobile-bar{display:flex;align-items:center;gap:15px;color:#8190a2;font-size:12px;margin-bottom:30px}.page-header{margin-bottom:24px}.page-header h1{font-size:26px}.page-header p{font-size:11px}.eyebrow{font-size:8px}.overview-grid{gap:9px;margin-bottom:22px}.metric{padding:15px 12px}.metric-label{font-size:9px;gap:5px}.metric strong{font-size:27px}.metric>span:last-child{display:none}.filter-bar{padding:14px;flex-wrap:wrap;gap:9px}.search-box{flex-basis:100%}.filter-bar select{flex:1;max-width:none}.table-footer{padding:15px;font-size:9px}.ticket-aside{grid-template-columns:1fr 1fr}.message{padding:18px}.composer{padding:19px}.review-banner{align-items:flex-start;flex-direction:column;gap:13px;padding:18px}.message-body{font-size:12px}.section-title>span{font-size:9px}.knowledge-grid{grid-template-columns:1fr}.knowledge-card p{min-height:0}.form-panel{padding:21px}.login-shell{display:flex;flex-direction:column;min-height:100vh;justify-content:center;padding:30px 24px;gap:30px}.login-intro{display:none}.login-card{width:100%;max-width:420px;padding:30px}.player-page{padding:25px 16px}.player-ticket-heading h1{font-size:23px}.toast{left:16px;right:16px;bottom:16px;max-width:none}.knowledge-editor .form-panel{padding:21px}.standalone-filter{padding:0}.usage-panel{padding:19px}}
@media(max-width:440px){.ticket-aside{grid-template-columns:1fr}.composer-bottom{align-items:flex-start;gap:14px;flex-direction:column}.composer-bottom>.button{align-self:flex-end}.composer-tools{align-items:flex-start;flex-direction:column;gap:8px}.header-actions{gap:8px}.header-actions .button{font-size:10px;padding:9px 12px}.table-footer{flex-direction:column;align-items:flex-start}.button{padding:10px 13px}.player-page .composer-bottom{flex-direction:column}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}

.revision-panel{margin-top:24px}.revision-item{border-top:1px solid var(--line);padding:15px 0}.revision-item summary{cursor:pointer;font-size:12px;color:var(--muted)}.revision-item h3{margin-top:20px}.revision-item small{color:var(--muted);line-height:1.7}