Privacy Policy

About this policy

This policy explains how VDTruck LLC ("VDTruck", "we", "us", "our") handles personal information when you use the mobile game Virtual Truck Manager 4 and any related website or service that links to this policy (the "Services"). VDTruck LLC is the controller of your personal information. Our contact details are in section 17.

Some features described here, such as advertising, offer walls, analytics, social login and push notifications, apply only when they are available in the version of the game you use.

Summary

• What we collect: your account details, game activity, messages, device details, IP address and purchase records.
• What we do not collect: your card details, your GPS or precise location, your contacts or any sensitive personal information.
• Why: to run the game, keep it fair and safe, process purchases, improve it and, with your consent where required, show personalized ads.
• Who receives it: the service providers listed in section 4. Chat and private messages are checked by an AI moderation service.
• How long: login records, chat and private messages for about one week; everything else until you delete your account.
• Your control: you can delete your account at any time at vtruckmanager.com/delete/.

1. Information We Collect

Information you give us

• Account details: username or company name, password and, if you choose to add one, your email address.
• Messages: public chat messages, private messages and the reports you submit.
• Profile and social activity: avatar, friends, partnerships and similar in-game connections.
• Support requests: what you send us when you contact us.

Information collected automatically

• Device details: device identifier, device model, device name, operating system, platform, language and app version.
• Network details: IP address, including the IP address from which a chat message is sent.
• Login records: date and time of logins and the device, platform and IP address used.
• Game activity: your company, vehicles, drivers, routes, progress, balances and how you use game features.
• Diagnostics: error reports and server logs.
• Advertising and analytics data: advertising identifiers, ad interactions and usage events, as described in section 6.
• Push notification tokens, if you allow notifications. You can turn notifications off in your device settings.

Purchases

Payments are handled by Google Play and the Apple App Store. We do not collect or store your card number, security code or other payment instrument details. We keep a record of each purchase, including the package bought, order and transaction identifiers, platform, date and your VTP balance and transactions. See the privacy policies of Google and Apple.

Location

The game does not use GPS and does not ask for access to your precise location. Your IP address can show your approximate region. Cities and routes in the game are part of the game world, not your real location.

Sensitive information

We do not ask for sensitive personal information. Please do not include it in chat or private messages.

2. How We Use Your Information

• to create and manage your account and let you log in;
• to provide the game, save your progress and enable chat, private messages, friends and partnerships;
• to deliver purchases and manage VTP and premium services;
• to moderate content, handle reports and enforce our Terms of Service;
• to detect and prevent cheating, fraud, account abuse and security problems;
• to fix errors and to understand how the game is used so that we can improve it;
• to answer support requests and send you service messages and, if enabled, push notifications;
• to show ads and credit offer wall rewards, including personalized ads where you have agreed;
• to meet legal obligations and to protect someone's safety or vital interests.

3. Legal Bases

If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Contract: to provide the game and your purchases.
• Legitimate interests: to keep the game secure and fair, moderate content, prevent fraud, fix problems and improve the game, where those interests are not overridden by your rights.
• Consent: for personalized advertising, tracking and push notifications where consent is required. You can withdraw consent at any time, without affecting earlier processing.
• Legal obligation: to comply with the law, for example tax rules or lawful requests from authorities.
• Vital interests: where needed to protect someone's safety.

If you are in Canada, we process your information with your express or implied consent, which you can withdraw, or where the law allows processing without consent.

4. Who We Share Information With

We do not sell your personal information for money. We share it only as described below.

Your username, company name, avatar, game results and public messages are visible to other players. Private messages are visible to their recipients.

We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a merger, sale or acquisition of all or part of our business.

To opt out of Google Analytics on the web, visit tools.google.com/dlpage/gaoptout.

5. Automated Moderation

Chat and private messages are checked automatically to protect players:

• A word filter blocks banned words. Using one can restrict your chat access for 48 hours.
• An AI service from OpenAI scores messages for hate, personal attacks, insults, provocation and threats, and can translate them for our moderators. A message with a high score can be replaced automatically and may be reviewed by our team.

You can ask a person to review a moderation decision by opening a ticket at vtruckmanager.com/support/. You can also object to this processing using the contact details in section 17.

6. Advertising, Offer Walls and Tracking

The game can show ads from third-party networks. Those networks may use advertising identifiers and similar technologies to show, limit and measure ads. Where the law requires it, we ask for your consent before personalized advertising. On iOS, we ask for permission before tracking you across other companies' apps and websites. You can change your choice at any time in your device's privacy and advertising settings.

The game may also include a third-party offer wall, which lets advertisers offer virtual currency or other rewards when you complete an offer. Offers may depend on data such as your region. A unique identifier, such as your player ID, is shared with the provider to prevent fraud and credit your reward. Opening an offer can take you to an external service covered by its own privacy policy.

We do not currently respond to browser Do-Not-Track signals, because no common standard for them exists.

7. Social Login

Where available, you can sign in using an account from another provider, such as Google, Apple or Facebook. We then receive basic profile information from that provider, typically your name, email address and profile picture, and any other information you allow. We use it only to create and manage your account and as described in this policy. Your provider's own privacy policy governs how it uses your information.

8. Third-Party Websites

The Services can link to websites, apps and offers run by third parties, including through ads and offer walls. This policy does not cover them and we are not responsible for how they handle your information, so please read their privacy policies.

9. International Transfers

Our servers are in the Netherlands. VDTruck LLC is based in the United States, and some of our providers, including OpenAI and Google, process information in the United States and other countries. Those countries may have different data protection laws from yours. For transfers out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards where required, such as the European Commission's Standard Contractual Clauses or a provider's certification under the EU-U.S. Data Privacy Framework.

10. How Long We Keep Information

We may keep certain information for longer if the law requires it, for example purchase records for tax purposes, or if it is needed to prevent fraud, investigate abuse or defend legal claims. Information in backups is isolated and removed when the backups are replaced.

11. Security

We use technical and organizational measures designed to protect your information, including encrypted HTTPS connections between the App and our servers and restricted access to our systems. No system is completely secure, so we cannot guarantee that information will never be accessed without authorization. Please use a unique password for your account.

12. Minors

You must be at least 16 years old to use the Services, and players under 18 need the permission of a parent or guardian. We do not knowingly collect personal information from anyone under 16 or market to them. If we learn that we have, we will delete the account and related information as quickly as is reasonably practical. If you believe a child has given us information, contact us using the details in section 17.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

• access your personal information and receive a copy of it;
• correct inaccurate information;
• have your information deleted;
• restrict or object to certain processing, including processing based on legitimate interests;
• receive your information in a portable format;
• not be subject to decisions based solely on automated processing that significantly affect you, and ask for human review;
• withdraw your consent at any time.

To make a request, email vdtruck@gmail.com or open a ticket at vtruckmanager.com/support/. We may need to verify your identity first. We respond within the period the law requires, normally one month in the EEA and UK.

If you are in the EEA or UK, you can also complain to your data protection authority. If you are in Switzerland, you can contact the Federal Data Protection and Information Commissioner.

14. Deleting Your Account

You can delete your account in the game's settings or at vtruckmanager.com/delete/, using your username and password. If you never set a password, set one in the game's settings first. If you cannot access your account, contact us using the details in section 17.

When you delete your account, we delete your account and its information from our active databases, except for information we must or may keep as explained in section 10.

15. United States Residents

Residents of California, Colorado, Connecticut, Utah, Virginia and other US states with consumer privacy laws may have rights to know what personal information we hold, to access, correct and delete it, to obtain a copy, and to opt out of targeted advertising and of the sale or sharing of their information. We will not discriminate against you for using these rights.

We do not sell personal information for money. Personalized advertising may count as "sharing" or "targeted advertising" under some state laws. You can opt out through your device's advertising settings or by contacting us.

To use your rights, email vdtruck@gmail.com. An authorized agent may act for you with proof of authorization. We will verify your request and respond within 45 days, which may be extended once by 45 days where necessary. If we decline your request, you can appeal by emailing us, and we will reply in writing within the period your state's law requires. If your appeal is denied, you can contact your state's Attorney General. California residents may also ask once a year, free of charge, about information disclosed to third parties for direct marketing.

16. Updates to This Policy

We may update this policy as the game or the law changes. The date at the top of this page shows the latest version. If we make significant changes, we will tell you in the game or by another appropriate method.

17. Contact Us

For questions about this policy, open a ticket at vtruckmanager.com/support/ or contact us at: